FAQ Delivery

Find all information about delivery: shipping times, costs, tracking and available delivery options.

What are the delivery times?

Orders are usually shipped within 24 to 48 hours. Delivery typically takes between 24h and 72h depending on your country and shipping method.

Which carriers do you use?

We work with reliable carriers such as UPS to ensure fast and secure delivery.

Do you offer free shipping?

Yes, free shipping may be available above a certain order value, indicated in your cart.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number by email.

Do you ship to Belgium, France and the Netherlands?

Yes, we ship across Belgium, France, the Netherlands and other European countries.

What if I am not home during delivery?

The carrier may attempt redelivery or leave the parcel at a pickup point.

What should I do if delivery is delayed?

Please check your tracking first. If needed, contact our customer service.

Can I choose a pickup point delivery?

Yes, depending on your country, pickup point delivery may be available.

Can I ship to another address?

Yes, you can select a different delivery address during checkout.

What if my parcel is damaged?

Report it immediately to the carrier and contact our support with photos.