Returns & After-Sales Service

We provide a fast and transparent after-sales service. Find all information about returns, exchanges, repairs and warranty here.

Can I return a product?

Yes, you can return unused products in their original condition and packaging within the withdrawal period.

Can I exchange a product?

Yes, exchanges are possible if the product has not been used. Please contact us first.

Are returns free?

This depends on the product and conditions. Details are provided during checkout.

Can I return a CO2 cartridge?

No, CO2 cartridges cannot be returned for safety reasons.

What should I do after my airbag is triggered?

Replace the CO2 cartridge and reset the system. If damaged, have it checked.

My vest is damaged, what should I do?

Contact our support with photos. We will guide you through repair or replacement.

Are repairs covered by warranty?

Warranty covers manufacturing defects. Damage from use or accidents may not be covered.

How long does a repair take?

Repair times depend on the issue and brand, but we aim to keep them as short as possible.

Can I have my airbag inspected?

Yes, inspection is recommended after heavy use or a fall.

How can I contact customer service?

You can contact us via email or contact form. We respond quickly.